1. ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We do not guarantee that the information provided on this site is accurate, complete, or current. All content is intended for general informational purposes only and should not be relied upon as the sole basis for making decisions. For critical decisions, we recommend consulting primary sources that are more accurate, complete, and up-to-date. Any reliance on the content of this site is at your own risk.

 

2. MODIFICATIONS TO THE SERVICE AND PRICES

Product prices are subject to change at any time without prior notice.

We reserve the right to modify or discontinue any part of the Service, including product offerings or content, at any time and without notice.

We are not liable to you or any third party for any changes in pricing, modifications, suspensions, or discontinuation of the Service.

 

3. SHIPPING & DELIVERY

Orders are shipped promptly once payment has been successfully processed. Most deliveries are expected to arrive within 5 to 10 business days, shipping charge is free. For delivery withing 3-5 days, $5 will be added as shipping charge. For any expedited shipping, $20 shipping charge will be added. We use USPS carrier for shipping.

Please note:

  • Shipping is free within USA for regular product. Any products on sale or clearance are not included to this service, customer must pay for the shopping for those products.
  • Delivery delays may occur due to circumstances beyond our control, such as carrier issues. In such cases, we do not offer refunds unless the package is officially declared lost by the shipping carrier.
  • If an incorrect address is provided and the order has already been shipped, we are not responsible for the mis-delivery. You will need to contact the shipping carrier directly to resolve the issue.
  • If the carrier marks the package as delivered but you have not received it, please reach out to your local carrier office for assistance. We are not liable for packages marked as delivered.
  • International shipping is not free. The shipping charge will depend on the product being purchased and the ship to address.

4. RETURNS & REFUND POLICY

We do not accept returns or exchanges, except in the case of damaged items. To qualify for a return due to damage, you must provide a video of the package being opened to verify that the item was damaged upon arrival.

Return Terms & Conditions:

  1. Return Window: All return requests must be made within 14 days of the original delivery/shipment date. Returns requested after this period will not be accepted.
  2. Damaged Items: If your item arrives damaged, we will provide a pre-paid return shipping label.
  3. Refund Method: Refunds for approved returns will be issued as store credit unless otherwise agreed.
  4. Item Condition: Returned items must be in new, unworn condition, properly folded, and in their original packaging.
  5. Non-Returnable Items:
    • Custom-stitched products
    • Plus-size pre-order items
    • Clearance or final sale items
  6. International Orders: We do not accept returns or exchanges for international orders. No exceptions.
  7. Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact at ch*************@***il.com within 48 hours so we can evaluate the issue and make it right.

Refund Policy

  • Refunds are processed within 3–4 business days after we receive and inspect the returned item.
  • You will be notified once your return is received and whether your refund has been approved.
  • If approved, the refund will be issued to your original payment method.
  • Please note: It may take additional time for your bank or credit card provider to process and post the refund.
  • Payments made via Zelle or Venmo will be refunded through the same method.
  • Shipping costs paid at the time of order are non-refundable.

International Returns

We are unable to accept returns or exchanges for international orders.

 

5. DISCOUNTED/PROMOTIONAL/SALE PRODUCTS:

Terms that apply to all discounted, promotional, and sale items:

  1. Final Sale:All items purchased at a discount or during a sale are considered final sale and are not eligible for return, exchange, or refund.
  2. Limited Availability:Sale items are available while supplies last. We do not guarantee restocks or replacements for sold-out discounted items.
  3. Price Adjustments:We do not offer price adjustments on items purchased before or after a sale period.
  4. Defective Items:If a discounted item arrives damaged or defective, please contact us within 48 hours of delivery with photos and a video of the package opening. We will evaluate the issue and offer a resolution if applicable.
  5. No Combining Offers:Discount codes or promotional offers cannot be combined with other sales or discounts unless explicitly stated.

 

 

6. CONSUMER DATA PRIVACY POLICY

At Chitrapot, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, browse our collections, or make a purchase.

Ø Information We Collect

When you interact with our website, we may collect the following information:

  • Personal Information: Name, email address, phone number, shipping and billing address, and payment details.
  • Order Information: Purchase history, product preferences, and returns/exchanges.
  • Technical Data: IP address, browser type, device information, and browsing behavior via cookies and analytics tools.

Ø How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate order updates and promotional offers
  • Improve our website, product offerings, and customer experience
  • Respond to customer service inquiries
  • Comply with legal and regulatory requirement

Ø Sharing Your Information

We do not sell your personal information. We may share your data with trusted third parties, such as:

  • Payment processors (PayPal, Zelle, Venmo)
  • Shipping carriers (USPS)

All third parties are required to protect your data and use it only for the services they provide to us.

 

Ø Data Security

We implement industry-standard security measures to protect your personal data. However, no online transmission is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.

Ø Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request corrections or updates
  • Request deletion of your data (subject to order history and legal obligations)

To exercise these rights, contact us at Our mailing address.

Ø Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.